Follow up on sales leads received via email, phone, website, or sales campaigns.
Understand customer requirements and provide appropriate product or service information.
Maintain a database of leads and update the CRM system regularly.
Prepare accurate and timely quotations as per customer requirements.
Send quotations via email or other communication channels.
Negotiate with clients within the approved margin and close deals.
Coordinate with the internal team for price approvals when necessary.
Generate proforma invoices for confirmed orders.
Share relevant documents with the dispatch/logistics team for order processing.
Maintain documentation records for future reference.
Coordinate with the warehouse/logistics team to ensure timely dispatch of orders.
Share dispatch details (e.g., tracking number, delivery schedule) with clients.
Track pending payments and follow up with customers to ensure timely collection.
Share payment reminders and account statements as needed.
Prepare daily/weekly sales reports and share with management.
Assist the team with additional operational tasks as needed.